The Best Interests Duty and Responsible Lending Obligations added 40+ compliance touchpoints to every loan application. Most brokers still manage this manually — checklists, document collection, evidence files. I build automations that generate compliant documentation automatically from your fact find.
Since the Best Interests Duty (January 2021), every mortgage broker in Australia must document compliance with specific obligations for each loan. Here's what an automated compliance workflow looks like:
Online form collects client financials, goals, and preferences. Structured data flows directly into your CRM (Mercury NX, Flexdoc, or Loanapp) with no re-entry.
Best Interests Duty assessment automatically generated from the fact find data. Captures credit recommendations, alternative options considered, and rationale for recommendation.
Verification of income, expenses, and suitability automatically documented. Affordability calculations stored with the application file.
Application package auto-assembled with correct lender requirements, supporting documents, and submission format. No more chasing missing documents.
Every step of the process logged automatically: when the fact find was completed, what options were compared, why the recommendation was made. Audit-ready at any time.
Upfront and trail commissions automatically tracked from settlement. Reconciled against aggregator statements in Xero.
The Best Interests Duty (BID), introduced in January 2021, requires all Australian mortgage brokers to act in the best interests of their clients. Brokers must document that they've considered the client's needs, compared available products, and recommended the most suitable option. This adds significant documentation requirements to every loan application.
Automation captures fact find data once and generates all compliance documents automatically — BID assessments, responsible lending checks, and evidence files. No manual document assembly. No missing signatures. No gaps in the audit trail. Every application is compliant by default.
Yes. The automation maps your client data to each lender's specific submission format. Whether it's CBA, NAB, Westpac, ANZ, or a non-bank lender, the system assembles the correct document package with the right supporting evidence.
A single compliance workflow (e.g., automated BID document generation) costs $3,000-$5,000. A full compliance automation suite covering fact find through lender submission costs $8,000-$15,000. You own everything I build.
The automation does not replace your compliance obligations. It ensures that every required document is generated, every step is logged, and nothing is missed. You still review and sign off. The system makes compliance the default path, not an afterthought.
At 30 loans per month, manual compliance documentation wastes $54,000/year. Book your free Systems Review and see what can be automated.
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